Operations Analyst | Contract | Bank

Job scope

• Perform account static data maintenance and deposit accounts closure for various products & from various channels (online, mail-in / ad hoc request) and reply to email/queries
• Ensure all requests are processed within specified service standard, timely and accurately.
• Ensure issues are highlighted and escalated to Team Leader/cover promptly
• Challenge status quo and execute changes in an effective manner.
• Provide ideas/ initiatives in team huddle or forums on digitization, automation & process improvement
• Identify operational risks and recommend measures to address / mitigate the risk
• Review & update system reports on daily, weekly and monthly basis
• Manage ad-hoc analysis to solve / respond to operations issue, urgent investigation and business questions, using statistical and predictive modelling techniques
• Provide insights through data visualization and presentations to deliver productivity, identify root cause of a situation and to provide actionable insights
• Establish and maintain effective relationship and work closely with various stakeholders to understand the Business/Operations problem statement, propose analytic requirements and solution, leverage on internal and external data and use analytics techniques to provide data-driven insights
• Work closely with CBG business and support stakeholders to re-engineer and eliminate existing process frictions in realizing Design-For-No-Ops strategy
• Assist Team Leader with adhoc projects /assignments

Job requirement

• Diploma/Bachelor’s degree in finance or any related fields
• At least 6 months to 1 year of experience in banking operations role
• Good to have experience in Banking or financial industry.
• Proficiency in MS Word, MS Excel, MS PowerPoint with O365.
• Good communication and interpersonal skills, able to effectively communicate with the team

Interested candidates may send in their resume and cover letter directly to [email protected]
Hibah Bakhtavar | EA License No. 02C3423 | Personnel Registration No. R21103109